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Refund Policy

Refund Policy - the basics

Refund Policy Introduction: The Sole Well Foundation ("the Foundation") greatly appreciates the generosity of our donors. We understand that circumstances may arise that require a refund of your donation. This Refund Policy outlines the conditions under which the Foundation will process refunds for donations.

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Requesting a Refund: If you wish to request a refund, you must submit your request in writing and ensure it is signed in wet ink by the original donor. The request must be postmarked within 5 business days from the date of the donation. Please include the following information in your request:

  • Full printed name of the donor

  • Date of the donation

  • Amount of the donation

  • Reason for the refund request

  • Contact information (email, address and phone number)

  • Wet Signature 

Refund requests should be sent to:

The Sole Well Foundation
2037 Chestnut Street

Unit #2040
Philadelphia, PA 19103
 

Forfeiture of Donation: By requesting a refund, the donor understands and agrees to forfeit, in full, the portion of the donation for which they are requesting a refund including the tax deduction for which they may qualify for and the receipt for which is provided for all donations will immediately become null and void for our tax and record keeping purposes. 

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Processing Refunds: The Foundation will process approved refund requests within 30 days of receiving the written request. Refunds will be issued in the same manner as the original donation:

  • Donations made by paper check will be refunded via paper check.

  • Donations made by credit or debit card will be refunded electronically to the original card account.

  • Cash donations are non-refundable except in cases of extenuating circumstances, which must be accompanied by a written letter explaining the reason for the refund request. These cases will be reviewed individually, and the decision of the Foundation will be final.

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Contact Information: If you have any questions about this Refund Policy or need assistance with your refund request, please contact us at the above address. 

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We value your support, understanding and we are here to assist you with any concerns.

 

Thank you.

We value your generous contribution

Space saved for future amendments 

500 Terry Francine Street

San Francisco, CA 94158

500 Terry Francine Street

San Francisco, CA 94158

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